How To Order Online
Browsing on the Website
There are a number of ways to find the product you are looking for:
Use the search box in the top of the site.
Select a category
Select a category from the “Buy Online” drop down menu found at the start of the main top navigation menu. eg. Garden Furniture.
Placing an Order
Once you wish to purchase an item, select the relevant options ( i.e color, size or other option if applicable) and then click the “Buy” button shown on the product page. You will be directed to the basket which will show your item has been added to your Shopping Basket and the quantity. At this point you can also increase the quantity if you decide or remove the item if you change your mind. A small basket total will also appear in the top right hand corner of the site to confirm you have items in your basket.
You can view your Shopping Basket at any time by clicking on the small shopping basket icon on the top right hand corner of the site.
Please note, Items in the basket are not reserved (ordering is on a first come, first served basis)
Once you are ready to place your order, if you are in the Shopping Basket simply click “TO CHECKOUT”. Alternatively click the “Checkout” button on the top right of the page.
At the checkout, you can proceed as a guest or create an online account with us. By creating an online account, you can enjoy a quicker checkout process in the future, save your delivery details and items added to basket but not yet ordered as well as view past orders. If you are an existing customer, you will be able to log in to your account.
Please select your delivery service at this point.
Once you are happy to place your order and have checked your order details click “PAY SECURELY”. You will then be directed to a secure Payment page hosted by Pay360 This is a secure and encrypted connection and you will see https:// and/or a tiny padlock in the address bar to confirm the connection is secure.
Methods of Payment
We accept the following cards for payment of purchases made online:
Payment will be taken from your credit or debit card once your order is dispatched by us.
You will receive a despatch notification email when each order is on its way to you.
We show prices and accept payment in British Pounds only. All prices on our website include VAT at the current standard rate.
If you are experiencing difficulties with your payment or order please contact us on firstname.lastname@example.org